Privacy Policy

Crafted Gift House — Privacy Policy

Last updated: 23 September 2026

Crafted Gift House respects your privacy. This policy explains how we collect, use and share personal information when you visit our website, place an order, contact us or otherwise use our services.

Information we may collect

Depending on how you interact with us, we may collect information such as your name, email address, phone number, billing and delivery address, order details, communications with us, and information about how you use our website.

Payment information is processed through Shopify and its supported payment providers. Crafted Gift House does not directly store your full payment card details.

How we use your information

to process and fulfil orders;
to arrange shipping and delivery;
to communicate with you about your order or enquiries;
to provide customer service;
to help prevent fraud and maintain website security;
to improve our website, products and customer experience; and
to send marketing communications where you have chosen to receive them or where otherwise permitted by law.

Sharing of information

We may share personal information where reasonably necessary with service providers that help us operate our business, including Shopify, payment providers, shipping and delivery providers, technology providers and professional advisers.

We may also disclose information where required by law, or where reasonably necessary to protect our rights, customers or business.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information in order to provide the ecommerce platform, checkout and related services. Shopify may process information in countries outside Australia in accordance with its own privacy practices.

Cookies and website data

Our website may use cookies and similar technologies to support site functionality, remember preferences, understand website usage and improve the shopping experience. Some cookies may also be used for analytics or marketing where permitted.

Marketing communications

If you subscribe to marketing emails, you can unsubscribe at any time using the unsubscribe link included in those emails. We may still send non-marketing communications relating to an order or customer service enquiry.

Data security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of online transmission or storage is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, record keeping and legal obligations.

Your choices and requests

Depending on applicable law, you may be able to request access to or correction of personal information we hold about you, or ask questions about how your information is handled.

Children

Our website and products are not directed to children, and we do not knowingly collect personal information from children without appropriate consent where required.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements. The current version will be published on this website.